Privacy Policy

Who is responsible for your information

Saipan IVF Center, LLC ("we", "us") is responsible for the personal information described in this policy. SIVF Advisory Asia and SIVF-Asia are brand names operated by Saipan IVF Center, LLC. This policy covers the website www.sivf-asia.com, the client intake form, and messages you send us on Facebook Messenger, Instagram, WhatsApp, LINE or the website chat.

Information we collect through the intake form

When you submit the client intake, we collect the name, location, contact details, language preference, pathway interest, timing and general message you choose to provide, together with how you reached our website (for example, advertising campaign tags and the referring page). We do not ask for medical records, identity documents or payment information in the first intake.

Messages you send us on Messenger, Instagram, WhatsApp, LINE or the website chat

When you message our Facebook Page SIVF-Asia (facebook.com/SIVF.Asia) on Messenger, our Instagram account @sivfasia, our WhatsApp number +66 95 993 0040, our LINE account or the website chat, your message is received by a service we run on Cloudflare and stored in a Cloudflare database. We keep:

• the ID the platform assigns to you for our Page or account. On WhatsApp this is your phone number; on the website chat it is a random ID created in your browser, plus the name you type in the chat window if you choose to give one. On Messenger we also keep the name on your Facebook profile, as Meta shows it in our Page's conversation with you, so our team knows who they are talking to. We do not request your Instagram, WhatsApp or LINE profile name, or your profile photo on any platform;
• the text of your messages, our automated replies, and the replies our team types by hand in our team inbox or in Meta Business Suite. Anything you type, including contact details, is stored with the conversation. Photos and files you send us on WhatsApp or LINE, and photos our team sends you there, are kept with the conversation so our team can see them, and are deleted automatically after 90 days. Stickers and other attachments are not saved;
• when the conversation started and was last updated, when you first contacted us or accepted the website chat notice, and when a team member took over the conversation, if that happens;
• if you reached us from one of our ads or links, the ad ID or referral information that the platform or your browser provides;
• if you agree to be contacted by our team, your name and the contact details you give, the country, language and service you asked about, a short summary of your enquiry, an automated estimate of how soon you want to hear from us, and the follow-up status our team records.

We use this information to answer your questions, to let our team follow up when you agree to be contacted, and to understand which of our ads and pages lead to enquiries. On the website chat, your IP address is used to limit abuse and to run Cloudflare's bot check; it is not stored with your conversation. Only the country it points to is saved with the conversation, so our team can see where a message comes from.

Replies may be written by an automated assistant that uses an AI model provided by Anthropic, together with information prepared by our team. To write a reply, recent messages from the conversation are sent to Anthropic. Members of our team can read these conversations and may contact you or reply to you themselves. Automated replies give general information only, may be wrong, and are not medical advice.

Our team receives email notifications about conversations. They can include your platform ID, the text of your message, a reply the assistant drafted but could not deliver, and, if you agreed to be contacted, your name, contact details, country, language, service interest, enquiry summary and the ad or page you came from. A daily summary email also lists recent conversations on every channel, with the beginning of the first message in each.

Please do not send medical records, test results, identity documents or payment details in chat. Clinical and medical questions are handled with our team on WhatsApp at +66 62 748 4546. Messages you send to that number are read and answered by our team in WhatsApp and are not sent to the automated assistant.

Meta delivers Messenger, Instagram and WhatsApp messages, and LY Corporation and its affiliates deliver LINE messages. They may keep their own copies of those conversations under their own terms and privacy policies.

Cookies and browser storage

When a page with the website chat loads, it saves a random chat ID and the ad or referral details you arrived with (campaign tags, landing page and referring page) in your browser's local storage, and saves the referral details in a first-party cookie for 30 days. If you use the chat, your chat-notice choice, the name you type if you give one, and the time of the last reply from our team that the chat has shown you are also saved in local storage. Because the chat ID stays in your browser, a later visit continues the same stored conversation. The intake form reads campaign tags that the website saves in local storage when you arrive from an ad or link.

Cloudflare may set a short-lived security cookie to detect automated traffic. Some pages embed videos from YouTube (Google) or Vimeo, which may set their own cookies when their player loads. Clearing this site's data in your browser removes the items we store there.

How we use information

We use the information to respond to your inquiry, arrange an introductory call, understand general needs, improve our service and, with appropriate notice or consent, coordinate requested professional services. We do not sell personal information.

Service providers and sharing

These service providers process information for us: Meta (Messenger, Instagram and WhatsApp message delivery), LY Corporation and its affiliates (LINE message delivery), OpenAI (website hosting through its Sites service, including the database that stores intake form submissions), Cloudflare (chat service, chat database, and routing of email sent to info@sivf-asia.com), Anthropic (automated chat replies), Resend (email notifications to our team) and the email provider that hosts the team mailbox info@sivf-asia.com forwards to.

We share relevant information with a lawyer or other independent provider only when necessary to deliver a service you requested, with your consent, or when required by law. Each such provider has its own privacy and professional obligations.

Retention

We keep chat conversations, intake and enquiry records, and the related email notifications until you ask us to delete them. We do not delete them on a schedule. If a single chat conversation reaches 80 stored messages, its earlier messages are cleared and a new conversation starts. Internet transmission cannot be guaranteed absolutely secure, so do not send highly sensitive information through a public form or chat.

How to delete your data

To ask us to delete the messages you sent us and any details you shared with us, email info@sivf-asia.com. We do not store profile names, so please tell us:

• the channel you used: Messenger, Instagram, WhatsApp (+66 95 993 0040 or +66 62 748 4546), LINE, the website chat or the intake form;
• the approximate date you contacted us; and
• the exact text of one message you sent us (for the intake form, the email address you used instead).

We will delete the conversation, any related intake or enquiry record and our team's email notifications about it within 30 days, and confirm by email. Copies of those notification emails held in our email delivery provider's logs are removed when that provider's log retention period ends.

Deleting our records does not remove any copy kept by Meta or LINE, and does not remove messages from your own app. To delete the conversation on your side, open your chat list in Messenger, Instagram, WhatsApp or LINE, press and hold (or swipe) the conversation with us, and choose Delete. On the website chat, the chat window's history clears when you close the tab; to also remove the chat ID and referral details kept in your browser, clear this site's data.

Your choices

You may email info@sivf-asia.com to request access to or correction of your information. To delete it, follow How to delete your data above.

Contact us

Saipan IVF Center, LLC
3rd Floor, Bank of Guam Garapan, Saipan, MP 96950, USA
info@sivf-asia.com